1. Introduction
SILAM Finance respects your privacy and is committed to handling personal information responsibly. This policy applies to information collected through our website and through your interactions with us.
This policy should be read together with any other privacy notices or disclosures we provide to you in connection with a particular service.
2. Information we collect
Depending on how you interact with us, we may collect information that you provide directly and information generated when you use our website.
Information you provide
- Your name and contact details, such as email address and phone number.
- Information you provide when booking an appointment or making an enquiry.
- Information relevant to your finance or lending enquiry.
- Any information you voluntarily provide in messages, forms or other communications.
Information collected automatically
We may collect technical information such as browser type, device information, approximate location, pages visited and information about how you interact with our website.
3. How we use your information
We may use personal information to:
- Respond to enquiries and requests.
- Arrange and manage appointments.
- Provide mortgage broking and related services.
- Assess and understand your lending requirements.
- Communicate with you about your enquiry, application or service.
- Improve our website, services and customer experience.
- Meet legal, regulatory and compliance obligations.
- Protect our business, website and users from fraud, misuse or security threats.
4. When we share information
We do not sell your personal information. We may disclose information where reasonably necessary to provide our services, operate our business or comply with legal obligations.
This may include sharing information with:
- Lenders and financial institutions where required for a finance application.
- Service providers who help us operate our website, systems or business.
- Professional advisers or other parties where reasonably required.
- Government agencies, regulators, courts or law-enforcement bodies where required by law.
Where appropriate, we take reasonable steps to ensure that third parties handle information consistently with applicable privacy requirements.
5. Cookies & analytics
Our website may use cookies and similar technologies to support functionality, understand website usage and improve your experience.
Your browser may allow you to control or disable cookies. Some website features may not work as intended if certain cookies are disabled.
6. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These measures may include access controls, secure systems and appropriate organisational procedures.
No method of transmitting or storing information can be guaranteed to be completely secure, so you should also take care when providing information online.
7. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records and meet legal or regulatory requirements.
8. Your privacy rights
Depending on the circumstances and applicable law, you may have rights to request access to, correction of, or other information about the personal information we hold about you.
If you believe information we hold about you is inaccurate, or if you have a privacy-related request or concern, please contact us using the details below.
9. Third-party websites and services
Our website may contain links to third-party websites or use third-party services. Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of websites or services that we do not control.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The updated version will be published on this page with a revised “Last updated” date.
11. Contact us
If you have a question, request or concern about this Privacy Policy or the way SILAM Finance handles personal information, please contact us.