1. About this Credit Guide
This Credit Guide provides information about SILAM Finance, the credit services we provide, how we may be remunerated, and how you can make a complaint.
Before publishing: replace the highlighted placeholders on this page with SILAM Finance’s exact legal entity name, Australian Credit Licence or credit representative details, aggregator/licensee details and verified dispute-resolution information. These details should come from your current licence and compliance documents.
2. Our business details
| Business name | SILAM Finance |
|---|---|
| Legal entity | [SILAM FINANCE] |
| Australian Credit Licence / Representative number | [581009] |
| Licence holder / credit licensee | [486112] |
| ABN / ACN | [37700890955] |
| Address | 54 Sun Road, Leppington, NSW 2179, Australia |
| Phone | 0431 931 311 |
| info@silamfinance.com.au |
3. What we can help you with
Our website describes services that may include home loans, first home buyer lending, refinancing, investment lending, construction finance and commercial finance. The products and lenders we can recommend depend on your circumstances and on the products we are authorised and accredited to arrange.
4. Lender panel
We may compare lending products from a panel of lenders rather than from every lender in the Australian market. The lenders available to you may change over time and will depend on your circumstances and the type of finance required.
Our website may refer to a broad lender panel. This should not be read as a guarantee that a particular lender or product will be available or suitable for you.
5. Fees and other costs
Depending on the service and lending arrangement, SILAM Finance may receive remuneration from a lender and, where applicable, may charge you a fee. Any fee that applies to your particular engagement will be disclosed to you before you become committed to paying it.
Separate lender costs may also apply, including application, valuation, legal, settlement, government or other third-party charges.
6. Commissions and other remuneration
For credit assistance, a lender may pay the broker or licensee a commission when a loan settles. Depending on the arrangement, this may include upfront and ongoing remuneration. The amount and structure can vary between lenders and products.
Commission disclosure: the exact lender commission arrangements and any volume-based or referral arrangements applicable to SILAM Finance should be inserted from the current compliance-approved disclosure wording.
7. Responsible lending and your circumstances
When responsible lending obligations apply, we will make reasonable inquiries into your circumstances, requirements and objectives and take reasonable steps to verify relevant information. We will assess whether a proposed credit contract is not unsuitable based on the information available to us.
You should provide complete and accurate information and tell us if your circumstances change. A lender will also apply its own lending criteria and is not required to approve an application merely because we submit it.
8. Conflicts and lender choice
We aim to recommend lending solutions that are suitable for your circumstances and within our authorised scope. Different lenders have different policies, pricing and assessment methods. A lender available to us may not necessarily be the best fit for every borrower.
9. Documents you may receive
Depending on your circumstances and the stage of your application, you may receive documents explaining our services, fees, commissions, credit recommendations and other required disclosures. Read these documents carefully before proceeding.
10. Complaints
We take complaints seriously. Please see our Complaints page for information about raising a concern and the applicable escalation process.